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GU
Guest
guest@example.com
H
HumanStep
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Support response approval
Sales & customer success
Start in builder
Copy to account
Responder preview
Support response approval
Approve an AI-drafted support reply before it is sent.
Conversation
Customer
Sample Customer
Channel
Sample Channel
Customer question
Sample Customer question
Your reply
Drafted reply
*
Sample Drafted reply
Include KB article link
No
Yes
Tone
Empathetic
Approve & send
Reject
Request changes
What it does
Approve an AI-drafted support reply before it is sent.
Fields
Customer
Text
Channel
Text
Customer question
Long text
Drafted reply
*
Long text
Include KB article link
Toggle
Tone
Status badge